I need to change my payment card details
We don;t have access to payment card details for security reasons, so you will need to change this.
IMPORTANT: Did you join with a debit/credit card including Apple/Google pay? Or did you join via Paypal? Choose the instructions below that fits your situation...
Option 1: I Paid Using a Credit/Debit Card or Apple/Google Pay
- After logging in, click on your profile picture (or grey head and shoulders icon) in the top right corner of the page.
- Then, select Settings from the dropdown.
- Click Billing Info in the top right corner of the page.
- Click Update next to the currently listed credit card.
- Complete the prompt to enter the updated card information.
- Then, click Update Card to apply and keep the changes.
Option 2: I Paid Using Paypal
- Check Payment Status: Log in to your Paypal account, go to Settings, click Payments, and select Manage Automatic Payments to see failed, outstanding, or canceled subscriptions.
- Update Payment Method: Select the merchant and update the funding source (card or bank account).
- Fix Common Reasons:
- Insufficient Funds: Ensure your PayPal balance or linked bank account has enough funds.
- Card Declined/Expired: Update expiration dates or change to a new card.
- Retry Policy: PayPal typically retries 2 times every 5 days before marking the subscription as canceled.
If you get stuck, we'll try to help as best we can with Paypal but it's usually best to get in touch with Paypal directly.
Is it Something Else?
Click or tap the red link below to open the contact form and send us a message:
Note: If the contact form doesn't open on this page, please use this alternative contact form.
